Take advantage of Answers two 24-hr Call Centres located in either Auckland or Christchurch .
Both sites offer an outstanding service range extending from Corporate Help Desk, to Simple Message handling, and 0800 / 0508 Campaign Assistance. All services provide personalised Telephone Answering 24 hrs 7 days.
Additionally, the Answers Telemarketing team are keen to provide Lead Generation, Database Cleansing, Client Surveys and Campaign follow through when required
40 Years Of Call Centre Experience
For well over 40 years "Answers" have been providing Call Centre (Telephone Answering) services to the business sector nationwide. Over this time Answers have dedicated itself to analysing client needs, reviewing market trends and investing in the new technology required to meet these needs.
This philosophy has established Answers as one of New Zealand's foremost Call Centre service providers.
Answers Call Centre Services are created around providing a "Personalised" client experience. This experience will be evident from the outset, with your callers being delighted with the courteous welcoming manner in which they are greeted and the professionalism with which their needs are catered for.
The Answers team dedicate themselves to understanding your true business requirements.
Their goal is to exceed these requirements in order to deliver added value beyond the agreed performance levels.
Call handling results are foremost in the team's focus, with your expectations often exceeded through Answers suggestions on process and additional report detail, often highlighting trends or issues you may not be aware of.
Quality Assurance Programme
The Answers team understands that you are only as good as your last client contact and is therefore focused on strong Quality Assurance. Weekly sampling of both inbound and outbound call centre trafficis carried out to ensure the consistency of our service.
As a client you will be impressed by the attention given to your partnership with the Answers team and the value placed on delivering to you a seamless office environment.
Our clients range from some of New Zealand's largest organisations to some of the countries smallest.
Regardless of size, the Answers team value your custom, so please feel free to enter our site and allow us to provide the opportunity of experiencing true Call centre and Telemarketing services at their best.
