Call Centre Services

Are your calls overflowing? Is your business making the most of each and every enquiry, both day and night? Our call centre services are open 24/7, offering a welcoming, friendly and professional team to handle your business enquiry, whatever the call volumes.


Let Answers enhance your company image, maximise call capture and increase customer satisfaction. We’re simply there when the phone rings, every time.

 

Message only

It’s fast, efficient, and personal. Extend your trading hours to 24 hours, 7 days a week. Callers talk to a real person and leave a message detailing their needs. We respond within 30 seconds of the caller disconnecting.

 

Reception assistant

Reception assistant is an effective and economical way to stay in touch with your business clients. All calls are answered personally, 7 days a week, 24 hours a day, in your own company or trading name.

 

Help Desk

Voted No. 1 in client popularity, Help Desk wins hands down in service versatility.

 

Corporate support

Whether it's handling a large reception environment, technical centre or customer service pool, Answers will provide the personnel, or employ your existing team, to provide a smooth transition from your premises to theirs.

“I write in support of Answer Services who have completed many campaigns for me as Sales Manager, Retention Manager and Operations Manager at three major corporate companies in New Zealand. They are accomplished in Small Enterprise, Residential and Business to Business calling and have made the targets we have set for them. The thing that sets them apart is the impressive reporting that is provided and the relationships they drive with their clients throughout the campaigns, They understand sales and will advise where a campaign needs to be tweaked and make positive suggestions to ensure success. They do what they say they will, on time and to a specification. ” — Rowena Sykes, Operations Manager, Premier A Grade Insulation Ltd