Call Centre Services

Are your calls overflowing? Is your business making the most of each and every enquiry, both day and night? Our call centre services are open 24/7, offering a welcoming, friendly and professional team to handle your business enquiry, whatever the call volumes.


Let Answers enhance your company image, maximise call capture and increase customer satisfaction. We’re simply there when the phone rings, every time.

 

Service desk callouts

A call for help, is a call you never want to miss!

When a client makes a service call, they want service NOW, regardless of whether it’s a holiday, a weekend or simply just after hours.

Answers Help desk will welcome your caller in your company or trading name, interpreting their needs and using client rosters to establish the correct contact. Additionally they will activate escalation procedures, should that person not be available to provide the help they need.

Contact is made through voice calls, mobile text (SMS) and mobile paging, with callers able to be connected to the duty service person at any time.

Answers can also maintain an open work sheet until the repair is completed, with a regular 'Welfare Check' system for the service person, ensuring their safety at all times.

Call details are available daily, weekly, monthly, or as required.

Make enquiry

“When our Auckland Duty didn’t know what to do with a Northland callout, your operator showed initiative and thank you so much for this. Good work and thank you for using your initiative and looking that up. If it were not passed at all, we would have been stuck. ” — Karen, Mobil Dargaville/Laser Plumbing callout