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40 Years of Call Centre Experience |
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For well over 40 years "Answers" have been providing Call Centre (Telephone Answering) services to the business sector nationwide. Over this time Answers have dedicated itself to analysing client needs, reviewing market trends and investing in the new technology required to meet these needs.
This philosophy has established Answers as one of New Zealand's foremost Call Centre service providers.
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The Very Best Technology |
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Answers has invested millions on the very best, purpose built technology to ensure it is able to provide swift, accurate client contact, in addition to extensive reporting options. Most clients are unable to justify the installation of such highly specified technology for their own needs, including;
- Disaster Recover Options
- Fully supported on and off site recovery options
- Voice logging of all calls
- Statistical call data
- Scripting capability
- Database options
- Outbound Predictive Dialling
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Increased Client Service |
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Answers never (never) close Answers is open 24 hours per day, 7 days per week, 365 days per year!!
Extend your business hours, increase your call capture and provide better client service. Allow your clients to register their needs – anytime. We capture more calls.
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Enhance Your Professional Image |
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Regardless of size, when your clients deal with the Answers team they will be delighted with the warm, helpful and professional reception they receive. This enhances and contributes to developing a strong relationship with your client base.
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Quantifiable Results |
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Answers technology allows reporting of statistical data traditionally unavailable to most businesses. Answers reports can add significant levels of understanding to a client’s needs and call patterns.
The Answers team runs to internationally accepted performance guides (KPI’s) ensuring high service levels are provided at all times.
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Two Call Centres |
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Answers Call Centres are located in both Auckland and Christchurch to cater for clients located in either Island. Whilst this provides excellent system safety, it also allows clients to have a choice of Call Centre location.
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Personalised Services |
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Answers Call Centre Services are created around providing a "Personalised" client experience. This experience will be evident from the outset, with your callers being delighted with the courteous welcoming manner in which they are greeted and the professionalism with which their needs are catered for.
The Answers team dedicate themselves to understanding your true business requirements. Their goal is to exceed these requirements in order to deliver added value beyond the agreed performance levels.
Call handling results are foremost in the team's focus, with your expectations often exceeded through Answers suggestions on process and additional report detail, often highlighting trends or issues you may not be aware of.
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Quality Assurance Programme |
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The Answers team understands that you are only as good as your last client contact and is therefore focused on strong Quality Assurance. Weekly sampling of both inbound and outbound call centre traffic is carried out to ensure the consistency of our service.
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Seamless Office Environment |
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As a client you will be impressed by the attention given to your partnership with the Answers team and the value placed on delivering to you a seamless office environment.
Our clients range from some of New Zealand's largest organisations to some of the countries smallest.
Regardless of size, the Answers team value your custom, so please feel free to enter our site and allow us to provide the opportunity of experiencing true Call centre and Telemarketing services at their best.
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System Support |
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Answers with its two call centres in Auckland and Christchurch offer the ultimate in Business Continuity. Should issues occur in one call centre, call traffic can be diverted to the other in a matter of minutes.
Answers commitment to system stability even extends to each call centre having in-house generators in the “unlikely” event of a power outage.
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Environmentally Aware |
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Answers is committed to being a responsible business, supporting its reduction of waste and handling all business practices with a heightened awareness of its environmental impact.
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Commitment to Systems Investment |
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A recent example of Answers commitment to continued systems investment is the latest acquisition of the Amcat Predictive Dialling system. Due to its worldwide reputation for flexibility, system integration and support, Answers selected Amcat as their partner to further strengthen their outbound service capability.
For outbound assignments the Amcat system is a quantum leap ahead of traditional hand dialling or power dialling systems. Answers new Amcat dialler detects Answer phones, Fax machines, Modems, No answer and Disconnected tone calls, presenting only “live contacts” to the Outbound Telemarketer. Traditional hand dialling Telemarketers achieve 15-20 minutes talk time per hour, Amcat provides 35-40 minutes per hour, immediately returning cost related benefits to the Answers Client.
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