Specialist services

Answer Services has two call centres located in Auckland and Christchurch, and provides a range of specialist services including Business Continuity/Disaster Recovery, client support for District Councils, GPS alert response and lift phone monitoring. 

 

Business continuity support

Having a Business Continuity Plan (BCP) is a must. In business today, it's now inexcusable for your clients not to be able to make contact with you.

Answers allows you to divert your company lines to the Answers call centre, or send your call centre team in to Answers, to maintain normal business contact.

Answers provide in house call handling, right through to on site workstations to accommodate the relocation of your own team.
With call centres in Auckland and Christchurch, the possibilities are endless. Call Answers sales team to discuss your BCP planning.

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“I write in support of Answer Services who have completed many campaigns for me as Sales Manager, Retention Manager and Operations Manager at three major corporate companies in New Zealand. They are accomplished in Small Enterprise, Residential and Business to Business calling and have made the targets we have set for them. The thing that sets them apart is the impressive reporting that is provided and the relationships they drive with their clients throughout the campaigns, They understand sales and will advise where a campaign needs to be tweaked and make positive suggestions to ensure success. They do what they say they will, on time and to a specification. ” — Rowena Sykes, Operations Manager, Premier A Grade Insulation Ltd