Specialist services

Answer Services has two call centres located in Auckland and Christchurch, and provides a range of specialist services including Business Continuity/Disaster Recovery, client support for District Councils, GPS alert response and lift phone monitoring. 

 

GPS alert response

GPS Technology now allows companies to monitor the whereabouts and safety of their staff.

'In vehicle' and 'on person' GPS systems are able to be activated in the case of an accident, person down, a fall or urgent need for assistance situations.

GPS signalling provides the Answers team details of the sender’s whereabouts, in case contact cannot be made, and Emergency services are then alerted.

Even if the alert is as simple as a flat tyre, the Answers team can respond.

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“As our engagement with Answer Services draws to a close this month, I wanted to extend my thanks for the professional service provided by you and your team. Since the commencement of our contracted arrangements in 2007, Answers have been a trusted service delivery partner for Housing New Zealand and a great support for our customers, responding to their needs efficiently and professionally. I am proud of the approach used by our teams to deliver a service that meets the needs of Housing New Zealand's tenants and applicants, many of whom are vulnerable members of our communities. I wish you all the best for your future endeavours.” — Kay Read General Manager Tenancy Services Housing New Zealand Corporation