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PHONE HOTLINE: 0800 267 937
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PHONE HOTLINE: 0800 267 937
Talk To us
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Every Call Counts

Every call is a moment of truth. That’s why at Answers, every call is handled by a New Zealand-based specialist - someone who listens, empathises, and resolves issues first time. No scripts. No bots. Just real people who care.

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TAILORED CALL CENTRE SOLUTIONS FOR EVERY BUSINESS

Our Services

From simple message capture to full after-hours escalation, our services cover the full spectrum of call handling needs. Whether it’s eliminating missed calls, protecting your reputation, or keeping operations moving when it matters most, Answers has a solution designed to fit your business.

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MESSAGE ONLY
Replace voicemail with a live human. Perfect for after-hours or disaster recovery.

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RECEPTION ASSIST
Your professional front desk, without the overhead.

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HELP DESK

Escalation, triage, and urgent issue handling when it matters most.

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HOW WE HELP YOUR BUSINESS

Who we are for

From healthcare providers and government agencies to trades, corporates, professional services and SMEs - we support organisations of every size and type. No matter your sector, Answers ensures your callers are heard, cared for, and connected to the right support.

  • Doctor

    HEALTHCARE

    Fast escalation and compassionate call handling for patients, families, and staff.
  • Beehive

    COUNCILS & GOVERNMENT

    Secure, compliant call management that protects data and reputation.
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    CORPORATE & ENTERPRISE

    Brand-consistent reception and transparent reporting at scale.
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    TRADES & SERVICES

    After-hours cover and urgent job escalation to keep work flowing.
  • professional services

    PROFESSIONAL SERVICES

    Professional first impressions for law firms, accountants, and consultancies.
  • SME

    SMEs

    Affordable safeguard against missed calls, protecting your reputation.
WHAT OUR CLIENTS SAY ABOUT US

Testimonials

When our Auckland Duty didn’t know what to do with a Northland callout, your operator showed initiative and thank you so much for this. Good work and thank you for using your initiative and looking that up. If it were not passed at all, we would have been stuck.
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Karen, Mobil DargavilleLaser Plumbing
You guys are just amazing. Years roll by and it’s just so great to have you as our team
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Ardmore Airport
Waikato Pump Services have been with Answer Services since 17 July 2017. Adam (owner) is pretty chuffed with the service. This works better than any system they have ever had. There is no dropping the ball at their end anymore and that’s really important leading into Spring.
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KarenWaikato Pump Services
ABOUT ANSWERS

Answer Services

We’re proud to be 100% New Zealand-owned and operated, with over 60 years supporting Kiwi businesses. Our trained specialists combine proven experience with today’s technology to deliver secure, human-first call handling that keeps your business connected.
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Let’s Make Every Call Count

Leave your details and we’ll design a tailored solution for your business.

Talk to us for a bespoke quote