Call Centre Services

Are your calls overflowing? Is your business making the most of each and every enquiry, both day and night? Our call centre services are open 24/7, offering a welcoming, friendly and professional team to handle your business enquiry, whatever the call volumes.


Let Answers enhance your company image, maximise call capture and increase customer satisfaction. We’re simply there when the phone rings, every time.

 

Call Overflow

Are you receiving too many calls on any one day for your company's team to handle or maybe your receptionist's called in sick?

With a simple diversion plan, all calls or just excess calls can divert directly to the Answers team, who answer your call personally in your company or trading name, establish the caller’s needs, record details and offer to have their call returned shortly.

Additionally, with more scope, the Answers team are able to provide or collect information, call out personnel from a roster, escalate the call, transfer to another number, take an order, or simply take a message.

Boost up your service and never miss another call! 

More calls, more business, more success!

Messages are sent instantly via mobile text (SMS), email, pager, personal outcall, web or direct phone transfer.

Copies of call details are sent daily, weekly, monthly, or as required.

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