Make Every Customer Call Count.
Answers gives every caller a prompt, professional response from a trained New Zealand team. We capture the right information, follow your processes and help each conversation move your business forward.
Answering for New Zealand businesses
New Zealand owned and operated
New Zealand organisations rely on us
What do you need covered?
Calls you can't get to
In a meeting, on site or short-staffed? We answer in your business name or personalised greeting, put callers through or take a full message.
After hours and weekends
Callers get a proper answer, not voicemail, and their message reaches you straight away.
Urgent calls that can't wait
We triage, escalate and dispatch to your on-call people, following your process.
Staff working alone
Scheduled check-ins, and escalation if someone doesn't respond.
Choose the cover you need
Message Only
Your callers' messages taken around the clock by our AI agent and sent to you straight away. For sole traders and small teams who need calls captured, not transferred. From $29/month + GST.
Reception Assist
Live, human reception — every call answered in your name. For offices and practices that want calls screened and put through. From $395/month + GST.
Helpdesk
Urgent calls triaged, escalated and actioned your way, day or night. For teams with on-call staff, dispatch or their own systems to update. Priced to your requirements.
Getting started
A one-off setup fee applies to Reception Assist and Helpdesk, and Reception Assist has a three-month minimum term. Message Only has neither. See Pricing for every charge.
Sign up or talk to us
Pick a service and sign up online, or call us and we'll work out the right fit together.
We learn your process
Your greeting, your script, your escalation steps. We set up around how you work, not a generic template.
Divert your calls
Send calls to us all the time, after hours or only when you're busy.
We check in
Reception Assist: we check in after onboarding, then whenever you need us. Helpdesk: regular customer success meetings with your account manager.
The team behind your calls
Our call specialists are trained, experienced and based in New Zealand, working from our Auckland office and from home. They answer in your business name, follow your process and bring the discernment and empathy a script can't. Every specialist is trained in call handling, escalation and your process before taking a live call.
We use technology where it gets a better result. Sometimes an AI agent is the right fit for your process or your budget, handling straightforward calls quickly and at lower cost. Anything that needs discernment goes to our team. You choose the mix, and callers are always told when they're speaking with an AI agent.
Who we work with
Healthcare
Health and health-adjacent organisations, from public health services and aged care providers to specialist clinics.
Councils and government
After-hours and overflow calls handled to your process, with urgent issues escalated straight away.
Trades and services
Jobs booked and urgent call-outs dispatched while you're on the tools.
Professional services
Clients greeted professionally, put through or their message taken in full.
The First Impression Playbook
Callers decide how they feel about your business within seconds. Six plays for getting those seconds right.