Every charge, on one page
A fixed monthly fee with time or messages included, a clear rate for anything extra, and nothing hidden. All prices exclude GST.
How pricing works
Monthly fee
Covers a set amount of work each month.
Extras
Anything beyond that is charged at a published rate.
One-offs
A setup fee when you start Reception Assist or Helpdesk. None for Message Only.
Quoted services
Helpdesk and Welfare checks are priced to your requirements.
Plans and prices
All prices exclude GST. Message Only is answered by our AI agent. Prefer human agents? Talk to us for a bespoke quote, or consider Reception Assist.
Message Only: Occasional
No messages included, then $1 each. Best for sole traders and small teams who need calls captured, answered by our AI agent.
Message Only: Bundle
100 messages included, then $1 each. Taking more than 70 messages a month? The Bundle costs less.
Reception Assist: Daytime
8:00am–6:00pm. 60 minutes included, then $2.50 a minute. Best for offices and practices that want calls screened and put through.
Reception Assist: 24/7
Day and night, every day. 100 minutes included, then $2.50 a minute.
Helpdesk
Quoted after scoping your processes, rosters and systems. Best for teams with on-call staff, dispatch or their own systems to update.
Welfare checks
Quoted on how many people, how often and at what hours. Best for organisations with staff working alone.
Worked examples
Monthly cost, excluding GST.
Sole trader
About 40 messages a month, mostly after hours. Message Only, Occasional: $29 + 40 × $1.
Office overflow
About 80 minutes of overflow cover in business hours, messages by email. Reception Assist, Daytime: $395 + 20 extra minutes × $2.50, plus $250 setup once.
Operations team
Urgent faults and an on-call roster. Helpdesk, quoted after scoping.
Not sure which plan fits?
Answer a few quick questions and get an estimated monthly cost.
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Every other charge
All prices exclude GST.
One-off setup: $250 for Reception Assist, quoted for Helpdesk, none for Message Only
Extra minutes: $2.50 a minute, billed in 15-second steps
Public holiday surcharge: 15% on extra minutes
Messages by text: 22c each for Reception Assist, no charge for Message Only
Messages by email: no charge
0800 number: $35 a month, plus call charges
Follow-up actions: ask us
Minimum term: 3 months for Reception Assist, none for Message Only
Any time spent on your account: calls, emails, portal work and outbound contact.
Pricing questions
How do I know how many minutes I'll need?
Think about how many calls you can't take each month and roughly how long they last. If you're unsure, talk to us and we'll estimate it with you.
Do prices include GST?
No. All prices exclude GST.