Live, human reception — every call answered in your name.
When your team is busy or away, a trained specialist answers in your business name, screens the call and puts it through, or takes a full message.
From $395/month + GST. One-off setup $250. Three-month minimum term.
Who it's for
Offices and practices
You want calls screened and put through when the team is busy or away.
Lines busy, nobody at the desk
We answer, find out what the caller needs, then put them through or take a message and pass it on.
Meetings, breaks and leave
Cover the gaps without pulling someone off their own work.
After hours
On the 24/7 plan, callers reach a person in your name day or night.
What happens on a call
We answer
We answer in your business name, with your greeting.
We find out why
We find out who's calling and why.
We put them through
We put the call through to the person you nominate, if they're free.
Or take a message
If they're not, we take a full message and send it by email or text.
What's included
Not included: triage, dispatch and urgent escalation, on-call roster management, or connecting to your own systems (see Helpdesk).
Live answering in your business name or personalised greeting: callers never reach a generic switchboard
Call screening and transfer to the right person when they're free
Message taking, sent by email or text
Calls routed to the one destination you nominate
Simple monthly pricing
Minutes are work time on your account, not just time on the phone. Extra minutes are billed in 15-second steps, with a 15% surcharge on public holidays. One-off setup $250. Three-month minimum term. Messages by email are free; by text, 22c each. Prices exclude GST. See Pricing for every charge.
Daytime
8:00am–6:00pm. 60 minutes included, then $2.50 a minute.
24/7
Day and night, every day. 100 minutes included, then $2.50 a minute.
Need more? Helpdesk
Triage, dispatch and escalation, on-call roster management and connection to your systems.
Add what you need
Follow-up actions
After the call, we phone, email or text on your behalf, or enter details into your system.
Welfare checks
Scheduled check-ins for staff working alone.
0800 number
Your own free-call number.
What would it cost for your call volume?
Tell us your hours and roughly how many calls you get, and see your estimated monthly cost.
How set-up works
Get in touch
Talk to us.
Set your instructions
Tell us your greeting, who to put calls through to and how you want messages.
Divert your calls
Divert your calls. You're live within days of signing off.
We check in
We check in after onboarding, then whenever you need us.
Common questions
Who answers our calls?
Trained people based in New Zealand, working to your process. If a lower-cost option suits you, Message Only uses our AI agent to take messages.
Will callers know it's not us?
We answer in your business name, with your greeting, and follow your instructions, so callers deal with someone representing you properly.
How fast can we go live?
Within days of signing off.
What counts as a minute?
Any time spent on your account: calls, emails, portal work and outbound contact. A 3-minute call plus 1 minute sending the message is 4 minutes.
What happens if we go over our minutes?
Extra minutes are $2.50 each, billed in 15-second steps.