Councils and government
Residents reach a real person when they call after hours.
Councils and government agencies use Answers for after-hours and overflow calls, handled to their process, with urgent issues escalated straight away.
When the office is closed, the calls keep coming
After-hours faults and urgent reports: logged properly and sent to whoever's on call.
Surges during storms and emergencies: extra people on the phones when residents need answers.
Public accountability: every call handled the same way, to a documented process.
