Call answering, reception and helpdesk services
Every service answers in your business name and follows your process. Our trained New Zealand team handles reception, helpdesk and welfare checks; our AI agent takes messages.
Message Only
Your callers' messages taken around the clock by our AI agent and sent to you straight away.
Best for sole traders and small teams who need calls captured, not transferred.
Calls captured after hours, at weekends or when you're busy
Cover during an outage, a staff shortage or a busy season
Reception Assist
Live, human reception — every call answered in your name.
Best for offices and practices that want calls screened and put through when the team is busy or away.
Callers greeted, screened and put through to the right person
Enquiries handled in detail, such as property or recruitment screening
Cover during an outage, a staff shortage or a busy season
Helpdesk
Urgent calls triaged, escalated and actioned your way, day or night.
Best for teams with on-call staff, dispatch or their own systems to update.
Urgent calls triaged, escalated and dispatched to on-call staff
Faults, outages and urgent maintenance handled to a set process
Welfare checks
Scheduled check-ins for staff working alone, with escalation if they don't answer.
Best for organisations with lone, remote or after-hours workers.
Staff working alone checked on at set times
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All prices exclude GST. See Pricing for every charge.
Message Only
Sole traders and small teams who need calls captured, not transferred.
Answered by our AI agent, in your business name, 24/7
Messages sent by email or text
Reception Assist
Offices and practices that want calls screened and put through when the team is busy or away.
Answered live, in your business name, daytime or 24/7
Messages sent by email or text
Calls screened and put through
Add-ons: contact lists, follow-up calls, emails and texts, updates into your systems, welfare checks
Helpdesk
Teams with on-call staff, dispatch or their own systems to update.
Answered live, in your business name, 24/7
Messages sent by email or text
Calls screened and put through
Urgent calls triaged and escalated
On-call roster management
Contact lists, updates into your systems and welfare checks included